Terms and Conditions

Last updated: 1 September 2026

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1. About us

This website, tee-hub.com (the “Website”), is operated by [full legal name], trading as Tee Hub (“Tee Hub”, “we”, “us” or “our”).

• Legal status: [sole trader / partnership / limited company]
• Registered office or principal business address: [address]
• Company number: [number, if applicable]
• VAT number: [number, if applicable]
• Email: [customer-service email]

These terms govern the sale of physical products through the Website. Nothing in them limits rights that cannot lawfully be excluded.

2. Who may order

You must be at least 18 years old and legally capable of entering a contract, or place the order with the involvement of a parent or guardian. You must provide accurate billing, delivery and contact information.

3. Products and product information

We take reasonable care to describe and display our T-shirts accurately. Colours can look different on different screens, and measurements may have reasonable manufacturing tolerances. Please check the product description, material information, size guide and care instructions before ordering.

Availability is not guaranteed until we accept your order. We may make minor changes that do not materially affect a product, including changes needed to comply with law or safety requirements.

4. Prices, taxes and currency

Prices and the currency used will be shown on the Website and at checkout. We will show delivery charges and any taxes collected by us before you place your order. We may change prices at any time, but a change will not affect an order already accepted.

For deliveries outside the United Kingdom, the recipient may have to pay import VAT, customs duty, brokerage or local handling charges. Unless checkout expressly says otherwise, those charges are not included and are the recipient’s responsibility. Local authorities determine them.

5. Placing an order and formation of the contract

1. You select products, review the basket and submit payment at checkout.
2. Our acknowledgement email confirms receipt only. It does not mean that we have accepted the order.
3. A binding contract is formed when we send a dispatch confirmation, unless we expressly accept it earlier.

We may reject or cancel an order before dispatch if, for example, the product is unavailable, payment is not authorised, an obvious price or description error occurred, delivery restrictions apply, or fraud is reasonably suspected. If we cancel after taking payment, we will refund the amount paid for the affected item.

6. Payment

Available payment methods are displayed at checkout. Payments may be processed by third-party payment providers under their own terms and privacy notices. You confirm that you are authorised to use the payment method supplied.

7. Delivery

Delivery destinations, charges and current estimates are shown at checkout or in our Shipping Policy. Delivery dates are estimates unless we expressly agree a guaranteed date. Please provide a complete and accurate address.

For consumer orders, responsibility for the goods normally passes to you when you, or a person you nominate other than the carrier, takes physical possession. If you arrange a carrier that we did not offer, responsibility may pass when we hand the goods to that carrier, subject to applicable law.

8. Cancellation rights for UK consumers

If you are a UK consumer buying online, you will usually have a legal right to cancel an eligible order without giving a reason within 14 days after the day on which you, or a person you nominate, receives the goods. If one order is delivered in separate instalments, the period normally runs from receipt of the last item or instalment.

To cancel, send a clear statement to [returns email] before the cancellation period expires. You may use the model cancellation form below, but you do not have to.

After notifying us, you must normally return the goods within a further 14 days. Unless the goods are faulty, misdescribed or we state otherwise, you are responsible for the direct return cost. We may reduce a refund if handling beyond what is necessary to establish the nature, characteristics and functioning of the goods reduces their value.

We will refund eligible payments, including the least expensive standard delivery option we offered, using the original payment method. We may withhold the refund until we receive the goods or you provide evidence of return, whichever happens first, as permitted by law.

Model cancellation form

To: [legal name, postal address and email]

I/We give notice that I/We cancel my/our contract of sale for the following goods: [describe goods]

Ordered on / received on: [date]

Name: [name]

Address: [address]

Signature (only if sent on paper): [signature]

Date: [date]

9. Exceptions to change-of-mind cancellation

The statutory change-of-mind right may not apply to goods made to your specifications or clearly personalised. This exception does not remove your rights if an item is faulty, not as described or otherwise fails to meet legal standards.

10. Faulty, damaged or incorrect goods

Goods must be as described, of satisfactory quality and fit for any purpose made known to us where applicable law requires this. Contact [support email] promptly with your order number and details if an item is faulty, damaged in transit or incorrect. We may ask for photographs to help resolve the issue, but this does not reduce your legal rights.

Depending on the circumstances and applicable law, you may be entitled to a refund, repair or replacement. Our Returns and Refunds Policy provides practical instructions.

11. Intellectual property

The Website and its content, including branding, product photographs, artwork, graphics and text, are owned by us or used under licence and are protected by intellectual-property laws. You may use the Website for personal, non-commercial shopping. You must not copy, reproduce, distribute, modify or commercially exploit protected content without permission.

Third-party names and marks remain the property of their respective owners. Their appearance does not imply endorsement unless stated.

12. Reviews and submitted content

If the Website allows reviews or other submissions, you must own or have permission to use your content. It must not be unlawful, misleading, defamatory, infringing, malicious or abusive. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce and display it for operating and promoting the Website and products. We may moderate or remove content where reasonably necessary.

13. Acceptable use and website availability

You must not misuse the Website, introduce malicious code, attempt unauthorised access, scrape it in a way that harms the service, or use it unlawfully. We may suspend access to protect users, systems or legal rights. We do not guarantee uninterrupted availability.

14. Our responsibility

We do not exclude or restrict liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of mandatory consumer rights.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for business losses arising from a consumer purchase. If you buy wholly or mainly for business purposes, separate business terms should be agreed.

15. Events outside our reasonable control

We are not responsible for delay caused by circumstances outside our reasonable control. We will take reasonable steps to minimise the effect and contact you where appropriate. Your mandatory cancellation and refund rights remain unaffected.

16. Privacy

Our Privacy Policy explains how we use personal data. Our Cookie Policy explains our use of cookies and similar technologies.

17. Changes to these terms

We may update these terms for future orders. The version in force when you order will apply to that order unless a legal change must apply retrospectively.

18. Governing law and disputes

These terms are governed by the law of England and Wales. If you are a consumer resident elsewhere, you also retain any mandatory protection given by the law of your country of residence. Consumers living in the United Kingdom may bring proceedings in the courts applicable to the part of the UK in which they live. Other mandatory local jurisdiction rights are not affected.

Please contact [complaints email] first so that we can try to resolve a complaint.

19. General

If a court finds part of these terms unlawful, the remaining provisions continue in effect. A delay in enforcing a right does not waive it. No person other than you and us has a right to enforce the contract, except where applicable law provides otherwise.

20. Contact

Contact: [full legal name], [postal address], [customer-service email], [telephone number if offered].